Frequently Asked Questions — New Design

WhatStorage is an online platform that helps you find and compare self-storage facilities across the UK. By entering your location and storage requirements, you can easily browse options, compare prices, and select a secure storage unit through our website.

No, WhatStorage is not a storage company. We are an online marketplace that connects you with self-storage companies. We help you find and compare the best storage room or unit provider for your needs, but you will book directly with the storage company.

Simply search for storage units in your desired location and how much space you need, get matched with multiple storage companies, compare prices, and choose the storage company or facility that works best for you.

A self-storage facility provides secure spaces, or units, where individuals and businesses can store items for short-term or long-term periods. The size of the unit, accessibility, and security features vary by facility.

Self-storage is a flexible option for individuals needing extra space while moving house or decluttering, as well as businesses requiring storage for stock, documents, or equipment.

Yes, self-storage facilities typically allow both short-term and long-term rentals. Depending on the provider’s terms, you can store items for as little as a week or for as long as you need.

Most reputable storage facilities have pest control measures such as regular inspections, bait stations, and professional pest control services. These help protect your items from pests like rodents and insects.

Yes, most storage units offer a range of security measures such as CCTV, secure locks, gated access, and sometimes on-site security staff. Always check the facility’s specific security features before booking.

The cost of self-storage varies depending on the size of the unit, location, and any additional services or amenities. Use WhatStorage to compare prices and find a storage facility that fits your budget.

Many storage facilities require a refundable security deposit. This varies by provider, so it’s best to check the terms of each facility before booking.

Yes, most storage facilities require insurance to cover the items stored. This protects your belongings against potential damage or theft. Many providers offer insurance options, or you can choose third-party insurance.

The cost of storage insurance depends on the value of your items and the level of coverage you need. Contact the facility or an insurance provider for a quote based on your specific requirements.

No, most storage facilities do not have access to your unit. You are responsible for securing your unit with a personal lock, and only you should have the key or access code.

Access hours vary by facility. Some offer 24/7 access, while others have limited hours. Check the access hours of the facility you’re interested in to make sure they suit your needs.

Before moving in, make sure you’ve signed the necessary paperwork, arranged insurance, and brought a lock for your unit if required. Check with the facility for any move-in procedures and access hours.

When moving out, you usually need to give notice as specified by the storage provider. Make sure your unit is empty and clean and that any locks are removed so your security deposit can be returned.

Most storage facilities offer a range of payment options, including direct debit, online payments, or paying in person. Depending on your contract, payment schedules may be monthly, quarterly, or yearly.

Many facilities allow someone else to pay your storage bill if they have your account details or the relevant payment information.