Frequently Asked Questions

Whether you’re looking for storage solutions for the first time or have used

storage services before, it’s natural to have many questions about the

process, pricing, and available options. To make things easier for you, we’ve

compiled answers to the most frequently asked questions about finding and

choosing the right storage solution.

 

Explore the answers below to find the information you need quickly and

efficiently. If you have any additional questions, don’t hesitate to contact us!

Questions About WhatStorage

How does WhatStorage work?

WhatStorage is an online platform that helps you find and compare self-

storage facilities across the UK. By entering your location and storage

requirements, you can easily browse options, compare prices, and select a

secure storage unit through our website.

Is WhatStorage a storage company?

No, WhatStorage is not a storage company. We are an online marketplace that connects you with self-storage companies. We help you find and compare the best storage room or unit provider for your needs, but you will book directly with the storage company.

How do I book a storage unit with WhatStorage?

Simply search for self storage units in your desired location and how much space you need, get matched with multiple storage companies, compare prices, and choose the self storage company or facility that works best for you to proceed with the booking.

Does WhatStorage supply packing materials?

No, WhatStorage itself does not supply packing materials. However, many storage facilities on our platform offer packing supplies like boxes, bubble wrap, and moving kits. Be sure to check with the storage provider before booking. 

Questions About Self Storage Facilities

What is a self-storage facility?

Self-storage is very versatile, making it a good option for everyone, from individuals needing extra storage space while moving house or decluttering to businesses requiring storage for stock, documents, or equipment.

Who uses self-storage facilities?

Self-storage is very versatile, making it a good option for everyone, from individuals needing extra storage space while moving house or decluttering to businesses requiring storage for stock, documents, or equipment.

Can I store my items for both short-term and long- term?

Yes, self-storage facilities typically allow both short-term and long- term rentals. Depending on the provider’s terms, you can store items for as little as a week or as long as you need.

What pest control measures are in place?

Most reputable storage facilities have pest control measures, such as regular inspections, bait stations, and professional pest control services. These help ensure your items are protected from pests like rodents and insects.

Are storage units secure?

Yes, most storage units offer a range of security measures, such as CCTV, secure locks, gated access, and sometimes even on-site security staff. Always check the facility’s specific security features before booking.

How much does self-storage cost?

The cost of self-storage varies depending on the size of the unit,
location, and any additional services or amenities. Use WhatStorage to
compare prices and find a storage facility that fits your budget.

Do I need to pay a security deposit?

Many storage facilities require a refundable security deposit. This varies by provider, so it’s best to check the terms of each facility before booking.

Is insurance compulsory?

Yes, most storage facilities require insurance to cover the items stored. This protects your belongings against potential damage or theft. Many providers offer insurance options, or you can choose your third-party insurance.

How much does storage insurance cost?

The cost of storage insurance depends on the value of your items and the level of coverage you need. Contact the facility or an insurance provider for a quote based on your specific requirements.

Do storage facilities have access to my unit?

No, most storage facilities do not have access to your unit. You are responsible for securing your unit with a personal lock; only you will have the key.

How often can I access my storage unit?

Access hours vary by facility. Some offer 24/7 access, while others may have limited hours. Be sure to check the access hours of the facility you’re interested in to ensure it suits your needs.

Can I bring someone to help me move items?

You can bring people to help you move items into or out of your unit. However, you remain responsible for who accesses your unit, so keep your key or access code secure.

Do storage facilities have access to my unit?

No, most storage facilities do not have access to your unit. You are responsible for securing your unit with a personal lock; only you will have the key.

Questions About Transporting Your Belongings

What must I do when moving into a storage unit?

Before moving in, ensure you’ve signed the necessary paperwork, arranged insurance, and brought a lock for your unit (if required). Check with the facility for specific move-in procedures and access hours.

What do I need to do when moving out?

When moving out, you usually need to give notice as specified by the storage provider. Ensure your unit is empty and clean and that any locks are removed. This will ensure the return of your security deposit.

What is the minimum or maximum lease term for a storage unit?

Most storage providers offer flexible lease terms, with a minimum lease typically being one month and no maximum term. This allows you to store your items for as long as needed.

Questions About Payment and Billing

How do I pay for my storage unit?

Most storage facilities offer a range of payment options, including direct debit, online payments, or pay-in-person options. Depending on your contract, payment schedules can also vary—monthly, quarterly, or yearly.

Can someone else pay my bill?

Many facilities allow someone else to pay your storage bill if they have your account details or relevant payment information.

What happens if I miss a payment?

If you miss a payment, access to your unit may be restricted until the bill is settled. Continued non-payment could result in your items being sold or disposed of, depending on your chosen storage facility and the terms of your rental agreement.

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